Kia Center Rules

Kia Center has some of the hottest games, concerts, and special events around. But to make sure it’s fun for everyone, there are a few rules that you have to follow.

Make sure you read the rules below so you know what to expect. They will help you avoid any issues during your visit to the venue. Please note that some events may have slightly different rules and management reserves the right to modify their rules for each event.

Every entertainment venue maintains specific rules designed to ensure safety, security, and an enjoyable experience for all guests. Familiarizing yourself with these policies before arriving prevents surprises at entry points and helps you pack appropriately for your visit.  

If you have any questions, you can contact Kia Center at 407.440.7900 

The Bag Policy and Security Screening Procedures

You may bring one small clutch purse not exceeding 4.5″ by 6.5″ by 1″. This small clutch can accommodate your essentials, like your phone, wallet, keys, and identification.

Medical bags and parent bags represent the only exceptions to the limited bag policy. These bags cannot exceed 14″ by 14″ by 6″ and must be clearly necessary for medical purposes or caring for infants. All medical and parent bags undergo thorough X-ray screening at designated security checkpoints.

All guests pass through metal detectors before entering the facility. Security personnel may also use handheld wands for secondary screening if the detectors alarm. During high-attendance events, screening lines can extend 20 to 30 minutes, so plan accordingly and arrive early to ensure smooth entry.

Camera and Recording Policies

Personal photography for non-commercial purposes is generally permitted using smartphones and small cameras. However, you cannot sell, license, or commercially distribute photos taken at events without explicit authorization.

Video recording policies vary by event and artist. Some performers prohibit all video recording, while others allow short clips for personal use. Flash photography may be prohibited during performances, as it can distract performers and other guests.  

Age Restrictions and Supervision Requirements

Children of all ages are welcome at most events, though policies vary by show type. Children under certain ages, often two years old, may enter for free if sitting on a parent’s lap rather than occupying a separate seat. Once children require their own seat, they need a ticket regardless of age.  

Unaccompanied minors face restrictions at most events. The venue typically requires children under certain ages to be accompanied by an adult. These policies protect young guests and help maintain appropriate atmospheres during events where alcohol consumption is prevalent.

The Re-Entry Policy

The venue allows re-entry under specific circumstances, primarily for smoking purposes. When you need to exit temporarily to use designated smoking areas, you must follow the proper procedure to maintain your ability to return.

Before leaving, present your ticket to the security staff, who will scan it out of the system. You’ll also receive a hand stamp that serves as verification of your original entry. No beverages can leave the building during temporary exits.

Upon returning to the venue, you must present your ticket for re-scanning and display your hand stamp. The designated smoking area for Orlando Magic games is the Magic Grill, while other events expand access to include The ULTRA Lounge area.

Medical emergencies requiring temporary exit may receive special consideration beyond the standard smoking area. 

Smoking and Tobacco Policies

The venue maintains smoke-free policies inside the facility. Smoking, vaping, and tobacco use of any kind is prohibited in seating areas, concourses, restrooms, and all enclosed spaces. Designated areas exist outside the building for smoke breaks.

Accessibility Policy

Kia Center works to be as accessible as possible for persons in need of ADA-approved seating. ADA-seating is available throughout all levels and price points and come with up to 3 nearby companion seats.

In addition, accessible parking is available in the GEICO Garage, which is adjacent to Kia Center. Patrons using this parking may access to venue via the 5th-floor pedestrian bridge, which connects to Kia Center’s Terrace Level (Level 3). There are also surface level lots and garages surrounding Kia Center.

If you have any questions regarding accommodation needs, you can contact Kia Center at 407.440.7900 

Camera Policy

Video or audio recording is not permitted. Monopods, tripods and selfie sticks are not permitted.

Orlando Magic and Orlando Solar Bears games: Non-flash, still cameras may be used. Cameras with detachable lenses longer than three (3) inches are prohibited from all Kia Center sporting events. Tripods or other photography equipment may not be used or admitted without building-issued media credentials.

All other events: Cameras with a detachable lens or lenses longer than three (3) inches are prohibited.

Child Policy

Children must have a ticket to attend a show if a show is an all-ages events. Any show that is age-restricted may not allow a minor to attend even with a parent or legal guardian present. Age-restricted events will also require an ID.

COVID-19 Related Policy

Kia Center staff is focused on keeping the health and safety of our guests and employees at the forefront of everything they do. The venue will be following guidelines set forth by the Centers for Disease Control (CDC) as well as local officials, the NBA and experts from AdventHealth.

Please contact Kia Center office at 407.440.7900  for any questions relating to current COVID-19 related policy

Lost and Found Policy

During an event, stop by the Guest Services Desk or ask a security staff member for assistance. After an event, call security at 407.440.7010 to inquire about a lost item All found items are logged and secured for 90 days.

Kia Center does not claim responsibility for any lost items.

Mask Policy

Face masks are no longer required for concerts, shows, or events. 

Please contact Kia Center office at 407.440.7900  for any questions relating to current COVID-19 related policy

Prohibited Items

Weapons of any kind face absolute prohibition, including firearms, knives, pepper spray, and any item that could be used as a weapon. This policy applies regardless of whether you hold concealed carry permits. Security will deny entry to anyone attempting to bring weapons into the building.

Outside food and beverages cannot be brought into the arena, except for medical necessities and infant needs. If you have dietary restrictions requiring specific foods, contact guest services in advance to discuss accommodations. Baby formula and specialized foods or drinks for infants are permitted.

Illegal substances, drugs, and drug paraphernalia are strictly prohibited. Security and law enforcement personnel monitor for these items. Possession can result in arrest in addition to ejection from the venue.  

The following items are not allowed in the venue

• » Backpacks
• » Bags
• » Cans, souvenir cups and bottles (plastic or hard-sided reusable)
• » Cameras with detachable lenses (concerts/events)
• » Cameras with lenses 3″ or longer (Orlando Magic/Orlando Solar Bears)
• » Coolers and hard-sided containers
• » Drones and fireworks
• » GoPros, GoPro sticks, selfie sticks, tripods, mono-pods
• » Helium balloons
• » Illegal drugs
• » Laptops
• » Laser pointers and flashlights
• » Noisemakers and amplifiers (except for cowbells which are permitted for Orlando Solar Bears games only)
• » Outside food & beverage
• » Pets (except service animals)
• » Recreation equipment (skates, skateboards and cycles)
• » Signs larger than 11″ x 17″, signs on sticks, signs with indecent or derogatory comments/images, political statements or commercial references
• » Strollers
• » Unauthorized solicitation, handbills, giveaways or sampling
• » Video or audio recorders
• » Wrapped gifts

These could be subject to change per the artist request.

Kia Center reserves the right to search anyone, and their belongings, who enter the premises.

Ticket Policy:
For ticket information and related policies please check out the Kia Center Tickets page.