Kia Center has some of the hottest games, concerts, and special events around. But to make sure it’s fun for everyone, there are a few rules that you have to follow.

Make sure you read the rules below so you know what to expect. They will help you avoid any issues during your visit to the venue. Please note that some events may have slightly different rules and management reserves the right to modify their rules for each event.

If you have any questions, you can contact Kia Center at 407.440.7900 

Accessibility Policy

Amway Center works to be as accessible as possible for persons in need of ADA-approved seating. ADA-seating is available throughout all levels and price points and come with up to 3 nearby companion seats.

In addition, accessible parking is available in the GEICO Garage, which is adjacent ot Amway Center. Patrons using this parking may access to venue via the 5th-floor pedestrian bridge, which connects to Amway Center’s Terrace Level (Level 3). There are also surface level lots and garages surrounding Amway Center.

If you have any questions regarding accommodation needs, you can contact Kia Center at 407.440.7900 

Bag Policy

Bags are not permitted at Amway Center events. Guests are permitted to bring one small clutch that is 4.5″ x 6.5″ x 1″ or less. Medical and parent bags (max. 14″ x 14″ x 6″) are exceptions but will be subject to X-ray at designated locations for entry to Kia Center.

Management reserves the right to inspect bags. Guests refusing inspection requests may be barred entry.

Camera Policy

Video or audio recording is not permitted. Monopods, tripods and selfie sticks are not permitted.

Orlando Magic and Orlando Solar Bears games: Non-flash, still cameras may be used. Cameras with detachable lenses longer than three (3) inches are prohibited from all Amway Center sporting events. Tripods or other photography equipment may not be used or admitted without building-issued media credentials.

All other events: Cameras with a detachable lens or lenses longer than three (3) inches are prohibited.

Child Policy

Children must have a ticket to attend a show if a show is an all-ages events. Any show that is age-restricted may not allow a minor to attend even with a parent or legal guardian present. Age-restricted events will also require an ID.

COVID-19 Related Policy

Amway Center staff is focused on keeping the health and safety of our guests and employees at the forefront of everything they do. The venue will be following guidelines set forth by the Centers for Disease Control (CDC) as well as local officials, the NBA and experts from AdventHealth.

Please contact Kia Center office at 407.440.7900  for any questions relating to current COVID-19 related policy

Lost and Found Policy

During an event, stop by the Guest Services Desk or ask a security staff member for assistance. After an event, call security at 407.440.7010 to inquire about a lost item All found items are logged and secured for 90 days.

Kia Center does not claim responsibility for any lost items.

Mask Policy

Face masks are no longer required for concerts, shows, or events. 

Please contact Kia Center office at 407.440.7900  for any questions relating to current COVID-19 related policy

Prohibited Items

The following items are not allowed in the venue

  • Backpacks
  • Bags
  • Cans, souvenir cups and bottles (plastic or hard-sided reusable)
  • Cameras with detachable lenses (concerts/events)
  • Cameras with lenses 3″ or longer (Orlando Magic/Orlando Solar Bears)
  • Coolers and hard-sided containers
  • Drones and fireworks
  • GoPros, GoPro sticks, selfie sticks, tripods, mono-pods
  • Helium balloons
  • Illegal drugs
  • Laptops
  • Laser pointers and flashlights
  • Noisemakers and amplifiers (except for cowbells which are permitted for Orlando Solar Bears games only)
  • Outside food & beverage
  • Pets (except service animals)
  • Recreation equipment (skates, skateboards and cycles)
  • Signs larger than 11″ x 17″, signs on sticks, signs with indecent or derogatory comments/images, political statements or commercial references
  • Strollers
  • Unauthorized solicitation, handbills, giveaways or sampling
  • Video or audio recorders
  • Wrapped gifts

These could be subject to change per the artist request.

Kia Center reserves the right to search anyone, and their belongings, who enter the premises.

Re-Entry Policy

There is no re-entry allowed. Please do not leave until the show is concluded.

Smoking Rules

Kia Center strictly prohibits the use of tobacco and smoking inside the arena. The designated smoking area for Orlando Magic games is the Magic Grill. For all other events, the smoking area is expanded to include The ULTRA Lounge.

Ticket Policy:
For ticket information and related policies please check out the Kia Center Tickets page.